Tuition will be conducted at the residence of the student unless otherwise stated.
Student/Parent will be given a trial lesson (also known as Intro-class) to precede the confirmation of a tutor.
Student/Parent can utilize only one trial lesson per tutor, after which they have to make a choice of either confirming or replacing the tutor.
Upon the confirmation of a tutor, the client is to engage the tutor for the full first month based on the frequency of lessons agreed upon.
Lessons will be paid in full and in advance before tuition begins. (Click here and check our tuition rates).
The tuition rates set down cannot be changed by either the customer or the tutor. Subsequently, it cannot be negotiated between the two parties mentioned previously.
We highly advise that parents should keep the receipt or transaction id as a proof that they have made the payment.
This receipt will prove to be helpful in verifying your payment.
Tutors are strictly banned from collecting payments.
If you decide to make a payment to the tutor directly and the tutor decides to default the payment, then you and only you would be responsible for any sort losses.
Parent/student may cancel lessons by giving at least 24 hours prior notice to the Tutor.
If sessions are cancelled on the part of the parent/student (within the 24-hour policy), a makeup session must be arranged as soon as possible or those missed hours will be lost.
If sessions are cancelled on the part of the tutor, a makeup session shall be arranged by the tutor and student must avail himself/herself or those missed hours will be lost.
Lessons may be rescheduled per the convenience of both parties.
Credit for missed lessons, notified or not, will not be applied to upcoming month’s tuition.
If a tutor does not turn up and fails to reschedule, kindly inform us and we will make sure he/she complete all lost hours.
No discount or refunds shall be given in case of any lost session.
Excellent Home Classes is committed to getting parents highly qualified teachers but we do not guarantee that the teacher would improve the results of the student.
We believe in mutual efforts and we advise that both parties should participate in an equal way to improve the outcomes.
Parents are equally responsible for the good or bad academic results of their kids and we recommend that parents should spend a little time in motivating their kid as teacher alone cannot bring the best results as he spends only a few hours a week with the kid.
In no case, Excellent Home Classes will be responsible for the poor academic results of the students.
We only guarantee to do our best on our part to help the students find qualified teachers.
The conduct of tutors is very important in home tuition.
We will take any kind of feedbacks and complains from the student/parent about the conduct and behavior of the private tutor seriously, and the private tutor will be called for explanations if needed.
If a private tutor gets more complains, it means his will has lesser chances of getting tuition assignments from us, until and unless he or she changes their conduct.
Any loss to the client’s property i.e Tuition venue, stationery and books of the students, and any other stuff by the tuition teacher is highly discouraged and the tutor would have to pay for all the losses in such a case.
This website is mainly made for the purpose of assisting parents and students to find the best tutors for their kids.
We hold the complete right to make changes in our terms and conditions without any prior notice.