FAQ – Parent

Here are our frequently asked questions (FAQ) from parents and students requesting our services. We hope it will help you as well.

 

• How do I request a tutor?

 

Fill out the request form HERE. After submitting the request form, you don’t have to do anything. We’ll get in touch with you with the details of your tutor and meeting procedures.

 

• How long do I need to wait before I can be assigned a home tutor?

 

Rest assured that we would be looking into your request with the highest priority. We’ll match you with a suitable tutor according to your needs within 3 days.

 

• How do I verify the tutor’s qualifications?

 

Parents/ students have all rights to ask for the certification of the chosen tutor’s qualifications when requested. Simply inform us that you need the tutor to show you their certificates on the first day of tuition.

 

• What can I do should I be unsatisfied with the home tutor?

 

The tutor is subjected to the parents’ acceptance following the 1st lesson determined by his or her standard of teaching. If at any time you feel the home tutor is not teaching satisfactorily, just inform us and we’ll provide a switch of tutor at no additional cost.

 

• How many students will there be in a class?

 

It can be one-to-one home tuition or small group tuition.

 

• Is it safe to trust a stranger with my kid?

We do not advise any classes in the absence of parents/guardians. We also advise you to talk to your ward regularly and take feedback about the tutor. We do not guarantee any suitability or safety either explicit or implied.

 

• How do I pay for my tuition?

 

After your introductory class and choosing a tuition package, you will receive an email containing a payment link. Click on the link and it will direct you to a page where you can make payments.  Our system records all transactions, and you will receive your receipt for payments via email.

 

• Which mediums do you accept for payment?

 

You can make payments in three ways: mobile money transfer, Card Payments, and E-Wallet through Barter. You can pay with MTN Mobile Money (MoMo), Vodafone Cash and Airtel Money. You might also pay with your Visa or Master Card. To pay with Barter, you must have an account with Flutterwave and have money in the account.

 

• Is my online payment safe and secure?

 

Yes. We use a global payment processor with world-class security systems.

 

Here, all your online payments are processed by Flutterwave. “Flutterwave is a San Francisco-based online payment processor that provides technology, infrastructure, and services to enable global merchants, payment service providers, and Pan African banks. It helps businesses in Africa go global by smoothening the exchange of funds in more than 150 currencies.”